Orders are generally prepared and processed within one to two business days after they are successfully placed. During regular periods, this timeframe remains consistent; however, when demand is higher than usual, such as during holidays, promotional events, or seasonal peaks, processing may take slightly longer than normal. Once an order has entered the fulfillment stage, customers will receive updates as it moves forward in the shipping process.
After an order leaves the warehouse, delivery is typically handled through FedEx Home Delivery. This service operates from Monday through Saturday, meaning packages can arrive on any of those days depending on the route and destination. Deliveries are usually made between 9:00 a.m. and 8:00 p.m., although the exact timing can vary based on the carrier’s schedule and local logistics conditions. Customers are encouraged to refer to the estimated delivery window provided at checkout or in their shipping confirmation for the most accurate timeframe available at the time of purchase.
At this time, international shipping is not available through the main OluKai online store. Orders placed on the U.S. website are intended for domestic delivery only. However, customers outside the United States may still be able to purchase products through official regional or international storefronts that serve specific countries. These platforms are managed separately and may offer localized shipping options, pricing, and availability depending on the region.
When selecting shipping during checkout, an estimated delivery date will be displayed based on the shipping method and destination entered. This date is provided as an approximation to help guide expectations, but it should be understood that it is not a guaranteed delivery promise. Factors such as carrier delays, weather conditions, or high shipping volumes may impact actual arrival times. Once the order has been dispatched, tracking information is typically provided so customers can monitor progress in real time.
In some cases, customers may notice that their order arrives in multiple packages. This can happen when items are stored in different fulfillment centers or need to be shipped separately due to inventory distribution. As a result, one portion of the order may arrive before another. This split shipment process is designed to ensure that customers receive their items as efficiently as possible rather than waiting for all products to be consolidated in a single shipment.
Shipping to P.O. Boxes is supported. Customers who use a P.O. Box address can have their packages delivered without issue, as long as the selected shipping method is compatible with that type of address. It is still important to ensure that the address is entered correctly during checkout to avoid delays or delivery problems.
For the holiday season in 2025, a special complimentary Christmas delivery window is available. Orders placed between December 5th, 2025 and December 19th, 2025 before 10:00 p.m. Pacific Daylight Time may qualify for free Christmas delivery. To receive this benefit, customers must select the designated “Christmas Delivery” option during the checkout process. This offer is intended to help ensure packages arrive in time for the holiday period, though final delivery dates may still depend on carrier performance and destination distance.
Overall, the shipping process is designed to be straightforward, with clear estimates provided at checkout and reliable carrier service once packages are dispatched. Customers are encouraged to review tracking updates regularly to stay informed about their order status from fulfillment to final delivery.